Empathy is one of the most important factors when it comes to speaking with grieving families. Because your funeral home answering service acts as an extension of your staff, they should exude the same amount of compassion. Here are a few ways to ensure your callers are provided professional, empathetic care from your answering service.
Funeral Specific Answering Service. An answering service dedicated to serving funeral professionals and their families understands the importance of empathy. A generic answering service deals with all types of professions; it’s hard to make the switch to empathizing with your caller when you answer for a variety of clientele. Your number one priority is to hire an answering service with experience in the funeral industry.
Make Sure They’re Trained Properly. Receptionists that are trained on the funeral industry as a whole, lingo, and funeral practices are much more apt to take care of your families just as you do. Check in every now and then on the training your funeral home answering service provides; ensure they are employing people of character with empathetic personalities. You can never be too particular with your answering service.
Transparency is Key. Your funeral home answering service should be very transparent when it comes to the services they provide. Each call should be recorded and made available to you to monitor, and you should never feel out of place letting them know changes you want made to how the receptionists deal with your families. This is your funeral home’s reputation at stake; you deserve the best.
The funeral industry is ever-changing; your answering service should keep up with these changes to better serve your families. Never settle – Search until you find the perfect funeral home answering service with an abundance of empathy and compassion.
With over 27 years of experience serving the funeral industry, our FuneralCall Receptionists are trained daily on how to offer condolences, empathy, and compassion. Contact Us to see if we’d make a good fit for your funeral home or business.