Time for a change in your answering service? There are a few factors to consider when you are looking at answering services. Things such as live answer, billing, and customization are major factors when deciding which service is right for you.
Live Answer vs Automated Recording
This decision really depends on one question: Do you want your answering service to feel like an extension of your business? A live answer will seem more personable; 99% of the time your callers will never realize they’ve reached an answering service. Whereas, if they reach a recorded answer phrase, it will make it more apparent that they have reached an answering service and not the actual funeral home.
Billing: Per Minute vs Per Call
There are two main billing systems in the answering service world. You are typically either billed by the call or by the minute. If you have an extensive amount of information that you will need gathered for every call that comes in, then the per call option can be a good fit for you. However, keep in mind that any spam calls, wrong numbers, hang ups, etc. will count against your per-call quota. Per minute gives you more control over your bill in the long run, as you can choose to only forward after-hours or use your service for roll-over calls and lessen your bill each month.
Customization: Preset Accounts vs Customized
Preset accounts are very typical of a generic answering service; they offer only a select amount of questions to be asked, to eliminate both extensive set up on their end and training of their operators. However, in the funeral industry these cookie-cutter layouts just aren’t going to cut it. Make sure the answering service you’re vetting offers fully customized accounts:
- Different scripts for each and every type of call
- Personalized On-Call Settings
- 24/7 Support for real-time changes to your account
Changing answering services can seem daunting and scary but if you place your families and callers as first priority in your business model, it may be necessary to make the switch. We would be honored for you to give us a try here at FuneralCall. Reach out today and we’ll be glad to answer any questions or concerns you may have; we promise, you won’t be disappointed.