ABOUT

About FuneralCall: Over 28 Years as the Premier Answering Service for Directors in the Funeral Industry

The FuneralCall Mission:

It is our mission here at FuneralCall to provide funeral directors and funeral homes top quality answering services. We serve as a virtual extension of your business. All of our professionals are highly trained, providing you with the ultimate customer service experience.

Live Virtual Receptionist

All calls are answered by a live, highly trained professional. No automation or prompts.

Comprehensive Answering Plans

We offer comprehensive answering service plans. You’ll never pay extra for text messages, emails or FirstCall Notices.

Experienced

FuneralCall has over 28 years as a top answering service for Funeral Directors.

 

What makes our funeral director answering service different?

We only use live receptionists, no prompts or automation. We focus on providing a “boutique” type experience, allowing Funeral Directors, and their callers, to receive top quality services in a more personal manner. Calls are answered quickly, 98% on the first ring, and in a highly professional manner.

What type of plans do we have?

We have several types of affordable plans, but most importantly our plans are customized to fit your funeral home’s needs. You can learn more about our plans on our pricing page.

FuneralCall Core Values

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Client Focused

FuneralCall’s goal is to effectively act as an extension of your funeral home, providing receptionist solutions that suit your brand and your own funeral home’s mission.

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Creating Value

We partner with clients to maximize efficiencies, reduce costs, and deliver the highest quality results possible. FuneralCall is geared to provide customers with the same level of service they would get from their own in-house employees.

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Teamwork

Every employee is valued as an important member of the organization, ensuring daily ongoing success of our clients’ mission. We strive to make sure everyone knows that they are an integral part of our successful team.

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Commitment

FuneralCall is dedicated to long-term relationships with employees and client partnerships. Being a family owned and operated business, we are constantly looking for ways to improve our solutions so that our relationships with our clients and employees continue to grow over time.

The Best of Professionals

Wayne Payne

Chief Executive Officer

Patty Payne

Chief Financial Officer

Adam Wilkins

VP of Operations

Emily Wilkins

Director of Marketing

Karen Reeves

Director of Client Relations

Hannah Farmer

Client Relations Assistant

Chrisitine Hartley

Sales Manager

Christy Brimer

Director of Programming

Jake Payne

Programming Assistant

Amber Turner

Call Center Manager

Emily Graham

Human Resources Manager

Lexi Norris

Training Manager

GET IN TOUCH

For a personalized quote or for more information, please feel free to call us at 888.239.0351. We look forward to hearing from you soon!