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7 Requirements for Leading Your Team Through Change | Part 3

Requirement number three is: Effective Change Requires Assembling a TEAM.   Who is your team? Are they “together”? No leader can lead effective change alone. It requires a team. The crucible moment of change for a leader is the moment we share our vision with the...

FuneralCall Receptionists | Compassion in its Truest Form

Compassion is the emotion we feel in response to someone’s suffering and the motivation to help. If we are not motivated, we are not being compassionate; we are simply being sympathetic. This got me thinking about our girls answering the phones: are they sympathetic...

Mass Fatalities | Does Your Funeral Home Have a Plan?

Natural Disasters, Acts of Terrorism, and other disasters are occurring more frequently. Every year, for the past five years, we have experienced at least one of these types of incidents. Each one has produced mass casualties and has captured the attention of our...

FuneralCall Feature Spotlight | FirstCall Notice

Wouldn’t it be nice if life could give us a “heads-up” when something drastic was coming our way? In the funeral service profession, drastic things are constantly happening and at the most inconvenient time.  One of our goals here at FuneralCall is to provide a...

Leadership Training by Motivational Speaker, Todd Wright

Todd Wright and I have been best friends for over 17 years now. He has inspired me a great deal over our friendship and continues to inspire us here at FuneralCall through his training and motivational speaking. We consider Todd a great asset to our team. I am excited...

5 Steps to Building a Trustworthy Online Presence

Can you guess how most of your families are discovering your funeral home? If you guessed the Internet, your answer would be correct! Statistics show 93% of consumers search for their products and services on Google, and this number is growing daily. So ask...