Our training is unique. Our customer services representatives (CSR’s) are put through a rigorous 21 day training before they will ever answer your calls. Typically, just 50% of those hired will complete it. That’s how committed we are to the quality of our answering service staff.
At Funeral Call, we stand on the foundation of compassion and professionalism, and these are the most important qualities that we coach in our training. We closely monitor the concern and sincerity that our CSR’s show when speaking to your families.
