Compassion is the emotion we feel in response to someone’s suffering and the motivation to help. If we are not motivated, we are not being compassionate; we are simply being sympathetic.
This got me thinking about our girls answering the phones: are they sympathetic or compassionate? If you are not currently using our service, I’ll tell you the answer: They are compassionate, in the truest form.
There is a human element to our service that our staff brings to every call answered. It’s an ability to place themselves in the position of the person on the other end and a want to help. Asking for information and telling someone a funeral director will be in touch to help may not seem like a difficult job but it’s not just about what is said. It’s how it is said and the actions immediately thereafter. A trust is formed because the person answering the phone knows firsthand what it is like to lose a loved one and knows exactly how that caller feels. She will do everything in her power to make sure her caller is placed in the hands of the funeral director.
It’s easy for our team to be compassionate while we are at work. This is a time that we are surrounded by people who need it the most and in all honesty, we are paid to be compassionate. What happens after work? Are they as compassionate off the clock as they are on?
Compassion must become a habit to have a natural effect. Our girls demonstrate compassion more than anyone I know. Every day I see them helping one another, their friends, family, and even strangers. The level of compassion they show outside of FuneralCall is evident in the calls they take every day for our clients.
We should all display compassion to each and every person we encounter. When we see someone struggling we should not just be sympathetic towards them, we should be compassionate and help. The more we practice this habit, the more time we will find to be compassionate. What a wonderful habit to have!