Frequently asked questions, commonly referred to as “FAQs,” can be the saving grace for anyone in your funeral home who answers the phone.
Do first-time callers tend to ask similar questions? If so, preparing a list of FAQs can be a great tool, so that when your phones aren’t forwarded to us, you can make professional, knowledgeable first impressions.
The perfect list of FAQs begins with simplicity! It’s a great idea to craft a short list of about four to six questions and concise answers for your receptionist. Keeping the list short keeps your receptionist sounding confident and friendly, rather than sounding like a robot reading from a script. With this list, he or she will have all the right answers.
Benefits of the FAQ list:
Impress first-time callers. Your families typically don’t call just to chat; they have questions and most of the time are in a state of panic, stress or sadness. That’s where you come in! Impress callers by answering their first questions clearly and immediately, while maintaining that friendly tone.
Boost client confidence. Callers will feel confident in your services if the first person they speak with either has answers or knows where to find them.
Save time for you and your callers. Allowing someone else to handle the easy questions means you’ll have more time to work on the hard ones. While you are free to deal with funerals, families and other funeral related issues, callers will spend less time on the phone waiting for their questions to be answered. That’s a win-win!
FuneralCall would love to maintain a set of FAQs for your funeral home or business. We naturally include answers to the most basic questions such as“What’s your address?” or “May I have your fax number?”, but we can also add questions such as “Do you sell urns?”, “Are you a pet cemetery”, and more. Our customer service team would be glad to add a few more FAQs to your full customizable account!
Check out FuneralCall’s FAQ’s!