7 Requirements for Leading Your Team Through Change Part 5

Requirement number five is: Effective Change Requires Time, Patience, and Commitment. It seems to be a part of human nature to resist change.  I have heard it said, “The only person who loves a change is a baby with a dirty diaper!” I clearly recall resisting the...

7 Requirements for Leading Your Team Through Change, Part Four

Requirement number four is: Effective Change Requires a Strategy. Anytime a leader is going to lead their organization through change, the people need to know: What? Why? How? My most recent attempt to lead change was in the church where I am pastor. The following is...

Your Answering Service | What It Says About You

Put yourself in your clients’ shoes: Are your clients receiving a warm, friendly greeting when they call? Or do they have to endure a robotic, unfriendly tone? If you have a front desk receptionist who is unwelcoming and constantly turning your clients away with a bad...