Update your Google My Business listing:
Google My Business is one of the most popular ways your customers find you, however, you are responsible for updating any necessary information. 60% of customers prefer to call businesses on the phone versus email or chat and 50% of customers will move to the next listing if the contact information they find online is not up to date. That’s your competition… Check your listings before the busy holiday season and ensure that you won’t be losing these customers simply due to outdated information!
Answer the Phone:
Duh, right? You’d be amazed at the amount of voicemails set up to catch calls. We get it; you can’t be there 24/7 to answer calls so you want something to get a message. How about someone? A funeral specific answering service can provide low cost 24-hour customer service for all of your callers. 74% of people are likely to switch companies if they find the purchasing process too difficult. Avoid losing these customers by having a friendly, live receptionist any time of day. Your answering service can:
-provide service information to callers
-Connect First Calls directly to you
-Give out holiday hours
Close up shop and take time to enjoy this season:
The holidays are always busy, especially when you’re a funeral director. Prepare beforehand so that you can take time this season and enjoy time with your family. According to Forbes Magazine, in 2017, 47% of Americans did not take all of their vacation time. Don’t be part of this statistic. Using a funeral answering service will allow you to get out of the office while still maintaining the same level of service for your families. Most importantly: you’ll never miss a call.
Looking to try a funeral answering service this holiday season? Our FuneralCall Answering Service offers the highest quality customer service for your funeral home or funeral business. Contact us today!