The difference between Call Forwarding and Call Rollover

The difference between Call Forwarding and Call Rollover

With FuneralCall, your account is completely customizable, down to the way your calls ring into us. You can pick one of two settings for the way we receive your calls: Direct Forwarding and Call Rollover. Both options guarantee your calls are answered. Once your call...
Meet Your Newest Client Relations Representative, Sydney!

Meet Your Newest Client Relations Representative, Sydney!

As you know, customer service is our top priority here at FuneralCall. Our directors put so much care and time into their communities that we love being able to take care of them for a change. That is why we have decided to grow our Client Relations Department—to...
Customer Service is Dead…Or is it?

Customer Service is Dead…Or is it?

The modern day answering service has adapted to many advancements throughout the years: from beepers to cell phones, technology upgrades, mobile apps, new software. But let’s not forget your answering service’s sole purpose: to represent your funeral home. The...
The Benefit of FAQ Buttons on Your FuneralCall Account

The Benefit of FAQ Buttons on Your FuneralCall Account

In case you haven’t heard, your FuneralCall Answering Service account is 100% customized to fit your specific business. With that being said, we also internally customize FAQ Buttons on your script, so that our receptionists are never caught off guard. Here’s a few...