Over 28 Years as the Premier Answering Service for Directors in the Funeral Industry

The FuneralCall Mission:

It is our mission here at FuneralCall to provide funeral directors and funeral homes top quality answering services. We serve as a virtual extension of your business. All of our professionals are highly trained, providing you with the ultimate customer service experience.

Live Virtual Receptionist

All calls are answered by a live, highly trained professional. No automation or prompts.

Comprehensive Answering Plans

We offer comprehensive answering service plans. You’ll never pay extra for text messages, emails or FirstCall Notices.


FuneralCall has over 28 years as a top answering service for Funeral Directors.

What makes our funeral director answering service different?

We only use live receptionists, no prompts or automation. We focus on providing a “boutique” type experience, allowing Funeral Directors, and their callers, to receive top quality services in a more personal manner. Calls are answered quickly, 98% on the first ring, and in a highly professional manner.

What type of plans do we have?

We have several types of affordable plans, but most importantly our plans are customized to fit your funeral home’s needs. You can learn more about our plans on our pricing page.

FuneralCall Core Values

The Best of Professionals

Wayne Payne

CEO, Owner

The tech guru.

Patty Payne

CFO, Owner

Our OmniCall Cheerleader, courtesy of the CHS Trojans circa 1980.

Adam Wilkins

VP of Operations

Mr. Positivity. Good luck being a “Debbie Downer” with this guy around.

Emily Wilkins

Admin + Marketing Director

Obsessed with her French Bulldog. We’re planning an intervention.

Karen Reeves

Billing Director

She’s our MacGyver mixed with a big ole glass of Sweet Tea.

Christine Higbee

Sales Manager

A gourmet blend of sugar and spice.

Christy Church

Programming Director

The biggest Patriots fan this side of the Mason Dixon.

Akina Heiser

Programming Manager

Supermom is an understatement.

Amber Turner

Programming Manager

The most creative person to ever grace the planet.

Emily Graham

Call Center Manager

Just try to find her in a bad mood, we dare ya!

Kaycee Newberry

Call Center Manager

Cat lady to the extreme.

Want to Join The FuneralCall Answering Team?

At FuneralCall, we’re always looking to bring on highly-skilled and enthusiastic new members of our team of growing professionals. Think you have what it takes to thrive with us here at FuneralCall Questions? Feel free to contact us and let us know how we can help.