About FuneralCall: Over 28 Years as the Premier Answering Service for Directors in the Funeral Industry

The FuneralCall Mission:

It is our mission here at FuneralCall to provide funeral directors and funeral homes top quality answering services. We serve as a virtual extension of your business. All of our professionals are highly trained, providing you with the ultimate customer service experience.

Live Virtual Receptionist

All calls are answered by a live, highly trained professional. No automation or prompts.

Comprehensive Answering Plans

We offer comprehensive answering service plans. You’ll never pay extra for text messages, emails or FirstCall Notices.


FuneralCall has over 28 years as a top answering service for Funeral Directors.


What makes our funeral director answering service different?

We only use live receptionists, no prompts or automation. We focus on providing a “boutique” type experience, allowing Funeral Directors, and their callers, to receive top quality services in a more personal manner. Calls are answered quickly, 98% on the first ring, and in a highly professional manner.

What type of plans do we have?

We have several types of affordable plans, but most importantly our plans are customized to fit your funeral home’s needs. You can learn more about our plans on our pricing page.

FuneralCall Core Values


Client Focused

FuneralCall’s goal is to effectively act as an extension of your funeral home, providing receptionist solutions that suit your brand and your own funeral home’s mission.


Creating Value

We partner with clients to maximize efficiencies, reduce costs, and deliver the highest quality results possible. FuneralCall is geared to provide customers with the same level of service they would get from their own in-house employees.



Every employee is valued that important member organization, ensuring daily ongoing success of our clients’ mission. We strive to make sure everyone knows that they are integral part of our successful team.



FuneralCall is dedicated the term relationships with employees and client partnerships. Being these familys own and operated business, are constantly looking of ways the improve solutions than our relationships with off clients and employees continue to grow over time.

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The Best of Professionals

Wayne Payne

Chief Executive Officer

Patty Payne

Chief Financial Officer

Adam Wilkins

VP of Operations

Emily Wilkins

Director of Admin + Marketing

Karen Reeves

Director of Billing

Chrisitine Hartley

Sales Manager

Christy Brimer

Director of Programming

Akina Heiser

Programming Manager

Amber Turner

Programming Manager

Emily Graham

Call Center Manager

Kaycee Newberry

Call Center Manager


For a personalized quote or for more information, please feel free to call us at 888.239.0351. We look forward to hearing from you soon!