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Update your Google My Business listing: Google My Business is one of the most popular ways your customers find you, however, you are responsible for updating any necessary information. 60% of customers prefer to call businesses on the phone versus email or chat and...

We will often receive questions from your callers that we do not know the answer to, but the phrase “I don’t know” is so unprofessional! If you don’t have the answer to their question, there are much better ways to tell your caller you don't know while still help them...

Just like trends in life change, so do trends in the funeral industry. Grieving is difficult, but a funeral that is representative of your loved one’s life can make the process easier. However, traditional funeral services might not capture the life you are trying to...

With FuneralCall, your account is completely customizable, down to the way your calls ring into us. You can pick one of two settings for the way we receive your calls: Direct Forwarding and Call Rollover. Both options guarantee your calls are answered. Once your call...

While the age-old adage, “A customer will remember the service much longer than the price” might still ring true, Millennials have proven to be the generation most willing to pay higher costs for great customer service. No one knows better than you the type of...

As you know, customer service is our top priority here at FuneralCall. Our directors put so much care and time into their communities that we love being able to take care of them for a change. That is why we have decided to grow our Client Relations Department—to...